Herman Claude Supported Living

WELCOME TO HERMAN CLAUDE SUPPORTED HOUSING

The Best Care, in the Best Place.

Empathy, Manners & Respect.

With the help of Herman Claude Supported Housing, people can continue to live comfortably and independently at home.

Our Vision

Our vision is to create a positive experience in peoples’ homes ensuring individual choice, independence, dignity and safety.

Our Integrated Care

We make it possible for people to reside comfortably in their own homes while receiving round-the-clock care.

Our Values

Herman Claude values of Empathy, Manners & Respect are in use every day across our service. They define our work and the way we conduct ourselves.

 

We believe in the right of people to have choice in how they live their lives. We also believe in the right to a high quality of life regardless of the challenges a person faces.

Consistency with staffing is the key to our quality of service. It means we can deliver true relationship-focused services and clients have a person in their home they have met before, trust and feel safe with.

We employ and retain our own staff and rarely use agencies. We also work closely with services in the local community, such as charities to make sure we get the best outcome for our clients.

To ensure the highest standards in service provision, we ensure all staff have open access to a comprehensive induction program and continuous professional development opportunities.

We only recruit the best candidates and provide regular supervision and support to our staff. This ensures that they provide the highest standards in care and support

What makes Herman Claude supported housing different?

Flexibility is our specialty. We know that everyone is an individual and that not all needs fit neatly into programs and packages. We’re genuine and responsive, with personalized care delivered to suit you or your loved one as required.

We also believe in connecting with you, your family, your GP and other services involved in your care. It’s important to us that everyone is on the same page supporting you to live your life’.

clasped hands, comfort, hands

Our philosophy
At the heart of what we do is one word – choice. We believe everyone has the right to make their own choices about when, where and how they receive care services and that those choices will differ from person to person. We pride ourselves on our ability to provide personalised services to suit your goals, preferences and needs.

Our staff have a shared passion for making a difference in the lives of everyone we touch. We match staff to clients to ensure that there is a true fit and that the experience for everyone is positive.

We are highly accountable to our clients and their families. This is our commitment to you. We continually improve what we do and will be transparent and honest in our dealings with people. If something is not working or not quite right, we will fix it so that the person can continue to enjoy making the choices that contribute to their quality of life.

Living with a disability is a life process. They are not diseases to be treated or conditions to be managed. For us, our care options are as individual as our clients and that’s exactly the way it should be.

Our great staff responds every time with a big warm smile.